Multi-Factor Authentication

Owned by Joseph Hamdan
Last updated: May 21, 2024
3 min read

For admins to enable Multi-Factor Authentication, follow the steps below:

1- Click Administration and select Account Preferences

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2- Next the toggle to enable Multi-Factor Authentication

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3- A prompt will be displayed to let you know that MFA will be applied on all users under this account. Click Yes and then click Save & Close

4- Log out of your user and log back in. You will see message below with information about MFA and asks you to generate a secret key. Click Generate Secret Key.

5- Once a secret key has has been generated, you will see it in addition to a QR code that you can scan on your smart phone.

6- On your smart phone, install Google Authenticator app and launch it.

7- You can scan a QR code or enter a setup key which is the activation key you saw earlier.

8- If you select “Scan a QR code”, use your smart phone camera to scan the code displayed in Subject7. If you select enter a setup key, enter an Account name, the key and select the type of key (time based or counter based).

9- When you finish, click Associate Secret Key in Subject7.

10- You will see this message to indicate success:

10- To test that everything is working, you can log out and log back in. When you log back in, you will see this message asking you to check your phone and use the generated authentication code.